Ungated Grants
Refund And Cancellation Policy
How subscription cancellations and refund requests should be handled once paid billing is active.
Effective April 29, 2026Subscription Cancellation
When Stripe billing is active, users can manage or cancel subscriptions through the billing portal linked from the profile page.
Cancellation stops future renewal according to the billing provider's subscription status and timing.
Refund Requests
Refund requests should include the account email, charge date, and reason for the request.
Approved refunds are processed through the payment provider used for the original charge.
Non-Refundable Usage
Fees may not be refundable for completed billing periods, heavy usage, exported materials, or services already consumed unless required by law or approved by support.
This policy does not limit any consumer rights that cannot be waived under applicable law.
Billing Not Yet Active
If Stripe billing is not configured for the deployment, in-app plan labels do not represent active paid collection by Ungated Grants.
Production billing should be tested through Stripe before charging real customers.